AODA Multi-Year Plan

Initiative

Description an Action

Status

Completion Date

Establishment of Accessibility Policies and Accessibility Plans

· SIL Accessible Customer Service Policy and IASR Policy Developed

· Multi-year Accessibility Plan developed

· Post Policy/Plan and provide in accessible format upon request and in lobby

· Review Accessibility Plan once every 5 years

Complete

Complete

Complete

Scheduled

January 1 2014

January 1 2014

January 1 2014

Training

· Training program developed ensuring training provided on the accessibility standards as it pertains to persons with disabilities to

1. All employees and volunteers
2. All persons who participate in development of organizations policies
3. All other persons who provide services or facilities on behalf of our organization

· Determine which groups require which training

· Determine who will deliver and how (LMS and Group)

· Determine when training delivered

Complete

January 1 2014

Customer Service

· AODA Customer Service Standard

1. Provided Customer Service Standard training to all staff and additional AODA module requirements to all Supervisors, Managers, Support Staff and appropriate staff
2. Building entrances accessible, Disability friendly washroom available, on-site designated parking for people with disabilities

Complete

January 1 2014

Information & Communication

· Determine what accessible formats and communication options will be available upon request

· Notify staff this needs to be available upon request

· Determine process for receiving and responding to feedback ensuring processes are accessible to persons with disabilities by providing and arranging accessible formats and communication supports upon request. Customer feedback form is available in lobby

Complete

January 1 2015

Section II

Customer Service

SIL is committed to providing accessible customer service to people with disabilities. This means we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Complete.

Jan 1 2016

Information & Communications

SIL is committed to making our public information and communications accessible to people with disabilities

· We shall notify of public of availability of accessible formats and communication supports

· Provide upon request and arrange for provision of accessible formats and communication supports for people with disabilities in a timely manner that takes into consideration a persons’ accessibility needs (with consultation) to a disability at a cost no more than regular cost charged to others and ensure staff knows how to offer/determine options via email and posting

Complete

Jan 1 2016

Accessible Website/Content

· SIL does not have control over its website. SIL has notified US parent of obligations and have requested to be consulted for any future updates.

· SIL has added an Accessibility link on its Canada location page linking to AODA policies and plans

Website is U.S. development of content.

December 2023

January 1, 2021

All Internet websites and web content must conform with WCAG 2.0 Level AA, other than,

· Success criteria 1.2.4 Captions (Live)

· Success criteria 1.2.5 Audio Descriptions (pre-recorded).

Employment/Recruiting

SIL is committed to fair and accessible employment practices.

· Every employer shall notify its employees and public about availability of accommodations for people with disabilities it its recruitment process

· We will add accessibility statement in our ads. We will recruit in a number of ways; resume submission via lawn signs, electronic format, walk in, application

· During the recruitment process we will notify job applicants when selected to participate in an assessment or selection process that accommodations available upon request in relation to materials or processes to be used. If accommodation is requested, employer shall consult with applicant to arrange for the provision of suitable accommodation that take into account the applicants accessibility needs due to a disability

· Phone scripts will be developed for recruitment purposes

· We will set up a time for phone screening so applicants can prepare

· When making offers of employment, we shall add a statement to the offer letter, informing the successful applicant of our policies for accommodating employees with disabilities

Complete

Jan 1 2017

Informing Employees of Supports

SIL will inform its employees of policies used to support its employees with disabilities, including but not limited to, policies on the provision of job accommodations that take into account an employees’ accessibility needs due to a disability. Memo to be circulated on availability. Upon request, SIL will consult with an employee to provide or arrange for the provision of accessible formats and communications supports for information that is needed in order to perform their job and information that is generally available to employees in the workplace.

· Emergency response Information

1. SIL will provide individualized workplace emergency response information to employees who have a disability if necessary and we are aware of the need for accommodation due to the employees’ disability. This can be done via an email or communication to staff that if they need accommodation during workplace emergencies they need to let a designated person know. If the employee requires assistance and with the employees consent, we shall provide the emergency response information to the person designated by the employee to provide assistance to the employee. SIL will provide the information required as soon as possible after becoming aware of the need. The plan will be reviewed should the employee be moved to a different location or policies are reviewed.
2. SIL will develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities utilizing a form that has been already developed previously when an employee with a disability was accommodated
3. Performance Management and Career Development & Advancement – SIL will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans when using our performance management process in respect to people with disabilities. Our plan is accessible and can be done in written format or verbally as requested.

Return to Work Process:

1. SIL will develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work and shall document the process. It will outline the steps we will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; and use individual documented accommodation plans as part of the process. The return to work process does not replace or override any other return to work process created by or under any other statute. Early & Safe Return to Work Policy.

Complete

Jan 1 2016

Training

SIL is committed to providing on-going training on the requirements on Ontario’s accessibility and the Ontario Human Rights Code as it applies to people with disabilities.

· We will provide necessary training to all new employees as part of our orientation of the AODA Customer Service Standard within 30 days of employment

· Will maintain training records

Complete

Jan 1 2016

Design of Public Spaces

SIL will meet accessibility laws when building or making major changes to public spaces. SIL will put in place procedures to prevent service disruptions to the accessible parts of our public spaces.

· SPIROL will ensure that their building remains accessible to people with disabilities offering ground entrances

· SPIROL will continue to offer Disability parking spots on-site

· SPIROL will continue to have available a disability equipped washroom

· SPIROL will post notifications of any service disruptions and details

Complete

Jan  2016

2023: construction of addition included additional handicapped parking spots and adding another accessible washroom.